Incident Summary

Sea-Me-We 3 outage

Service:
Internet, Ethernet
Category:
Incident
Status:
Resolved
ETR:
 

Description

Please be advised that an International circuit between Perth and Singapore has failed.

Vocus engineers are working to establish the cause of the failure and to bring the link back online.

A brief disruption to your service may have occurred while the network re-converged with a possible increase in latency until the link is restored.

Status Updates

11/12/2016 20:06 AEST
Please be advised that an International circuit between Perth and Singapore has failed.

Vocus engineers are working to establish the cause of the failure and to bring the link back online.

A brief disruption to your service may have occurred while the network re-converged with a possible increase in latency until the link is restored.

11/12/2016 21:35 AEST
This has been escalated to third party providers to investigate.

At this stage no further impact to services is expected as all traffic is on alternate paths.

Further information will be provided once received.

Please contact Vocus Support on 1300 855 845 if you are experiencing any issues.

12/12/2016 04:54 AEST
This has been escalated to third party providers who suspect a cable fault on the Sea-Me-We 3 submarine cable between Perth and Singapore.

At this stage no further impact to services is expected as all traffic is on alternate paths.

Further information will be provided once received.

Please contact the Vocus Support Centre on 1300 855 845 if you are experiencing any issues.

13/12/2016 09:30 AEST
Please be advise that the Sea-Me-We-3 failed due to a cable cut 1125km away from Singapore Tuas Cable Station, affecting our primary core network path between Perth and Singapore. A ship is being arranged by our upstream provider to dispatch and fix the damage. No ETR has been provided by the cable provider but historically these repairs take over a month to repair due to complexity of repairing submarine cable faults.

Customers can expect to see increased latency to Asian destinations until this link is restored.

Please contact the Vocus Support Centre on 1300 855 845 if you are experiencing any issues.

17/12/2016 09:28 AEST
Dear Customer,

Our provider has advised that cable ship ASEAN Explorer is assigned for the repair operations.

The tentative repair window is scheduled from 8 Jan to 12 Jan, subject to permits approval.

Customers can expect to see increased latency to Asian destinations until this link is restored.

Further updates will be provided as they are received.

Please contact the Vocus Support Centre on 1300 855 845 if you are experiencing any issues.

9/01/2017 21:30 AEST
Dear Customer,

Our provider has advised that cable ship ASEAN Explorer is expected to arrive at Merak on 10 Jan and depart for cable repair ground on 11 Jan.

The tentative repair window is scheduled from 11 Jan to 14 Jan, subject to permits approval.

Customers can expect to see increased latency to Asian destinations until this link is restored.

Further updates will be provided as they are received.

9/01/2017 21:34 AEST
Dear Customer,

Our provider has advised that cable ship ASEAN Explorer is expected to arrive at Merak on 10 Jan and depart for cable repair ground on 11 Jan.

The tentative repair window is scheduled from 11 Jan to 14 Jan, subject to permits approval.

Customers can expect to see increased latency to Asian destinations until this link is restored.

Further updates will be provided as they are received.

16/01/2017 08:31 AEST
Vocus wishes to advise of an update on the SMW3 cable fault:

Our provider has advised that the repairs to SMW3 have been completed.

All Ethernet and transit traffic, in and out of Singapore, has now been restored on to the direct path.

Please contact the Vocus Support Centre on 1300 855 845 if you are experiencing any issues.

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