Incident Summary

20035430 > SMW3 Cable Break

Service:
Internet, Ethernet
Category:
Hazardous
Status:
Resolved
ETR:
 

Description

Sea-Me-We 3 Cable between Perth and Singapore is currently down

Status Updates

3/12/2017 01:10 AEST
Sea-Me-We 3 Cable between Perth and Singapore is currently down

3/12/2017 01:22 AEST
Sea-Me-We 3 submarine cable between Perth and Singapore is currently down.
Customers can expect to see increased latency to Asian destinations until this link is restored. Further updates will be provided as they become available.
Please contact the Vocus Support Centre on 1800 262 663 or support@vocus.com.au

3/12/2017 10:24 AEST
Dear Customer,

Our provider has advised that the location of the fault is approximately 1126km from the cable landing station in Singapore.

Currently there is no ETR.

Further updates will be provided as they become available.

Please contact the Vocus Support Centre on 1800 262 663 or support@vocus.com.au

19/12/2017 09:07 AEST
A Cable Ship has been assigned for the repair operations with the tentative repair scheduled to complete by January 9th 2018, subject to permits approval.

Customers can expect to see increased latency to Asian destinations until this link is restored.

Further updates will be provided as they are received.

5/01/2018 17:31 AEST
Cable Ship Asean Explorer has departed Eastern working anchorage, Singapore and it is currently anchored at Batu Ampar anchorage pending for permits. The tentative repair window is now scheduled from 9-Jan to 13-Jan. 2018.

Customers can expect to see increased latency to Asian destinations until this link is restored.

Further updates will be provided as they are received.

14/01/2018 06:05 AEST
Please be advised that repair work is still ongoing. Further updates will be provided once we receive confirmation of completion of the repair work in next 24 hours.

15/01/2018 12:24 AEST
Please be advised that SMW3 repair work has been completed. Link has now restored and back in production.
All Ethernet and transit traffic, in and out of Singapore, has now been restored on to the direct path.

Please contact the Vocus Support Centre on 1300 855 845 or support@vocus.com.au if you require any further assistance.

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