Incident Summary

20395030 - Fibre Break Victoria

Service:
Internet, Ethernet, Fibre
Category:
Incident
Status:
Resolved
ETR:
 

Description

Please be advised Vocus engineers have advised of a fibre break approximately 40kms from Melbourne.

Field technicians are currently being mobilized.

Further updates will be provided within the hour.

Status Updates

15/10/2018 14:25 AEST
Please be advised Vocus engineers have advised of a fibre break approximately 40kms from Melbourne.

Field technicians are currently being mobilized.

Further updates will be provided within the hour.

15/10/2018 15:10 AEST
20395030 - Fibre Break Victoria:

Please be advised that internet services may experience heavy congestion or latency nationwide due to this fault.

Vocus technicians are currently on their way to site, ETA for arrival at site is 5pm AEDT.

No ETR is available until we have completed our on site inspection of the damage however further updates will be provided within 2 hours.

15/10/2018 17:38 AEST
20395030 - Fibre Break Victoria:

Fibre technicians have begun work to repair the damaged cable. Technicians will continue working throughout the night to restore services.

Based on the damage and number of services affected, an ETR of 6am 16/10/18 has been assessed, however this is likely to change as the repair works progress.

We will send further communications as new information becomes available.

16/10/2018 05:17 AEST
20395030 - Fibre Break Victoria: Fibre technicians have completed splicing on the affected fibre and all services should have now restored. If your service did not recover please contact the Vocus Support Centre on 1800 262 663 or support@vocus.com.au

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