Incident Summary

20567833 - Intermittent Voice Quality issues for calls in NSW

Service:
Voice
Category:
Incident
Status:
Resolved
ETR:
 

Description

20567833 - Intermittent Voice Quality issues for calls in NSW: Please be advised that we are experiencing intermittent call quality issues for calls in the NSW area. Engineers are currently investigating. If you are experiencing issues please log a support case with our support team. Further updates will be provided as additional information becomes available.

Status Updates

12/03/2019 09:17 AEST
20567833 - Intermittent Voice Quality issues for calls in NSW: Please be advised that we are experiencing intermittent call quality issues for calls in the NSW area. Engineers are currently investigating. If you are experiencing issues please log a support case with our support team. Further updates will be provided as additional information becomes available.

12/03/2019 09:45 AEST
20567833 - Intermittent Voice Quality issues for calls in NSW: We have isolated the voice quality issues experienced in NSW to a core voice device and are currently working to a resolution. We appreciate your patience and are expecting a resolution in the next 1 -2 hours.

12/03/2019 11:28 AEST
20567833 - Intermittent Voice Quality issues for calls in NSW: Please be advised that investigation into this issue continues. The fault has been narrowed down to a core device, initial efforts to resolve have not been successful, work is ongoing. Another update will be provided within the next 2 hours.

12/03/2019 13:50 AEST
20567833 - Intermittent Voice Quality issues for calls in NSW: Please be advised that investigation into this issue continues. The Vendor is involved and is performing detailed analysis to help identify where the issue lies. A further update will be provided within the next 2 hours.

12/03/2019 15:27 AEST
20567833 - Intermittent Voice Quality issues for calls in NSW: Please be advised that we have made a change on our voice platform at 15:45 AEDT and are no longer observing call quality issues into NSW. Please contact the Vocus Support Centre if you continue to experience poor quality audio.

13/03/2019 11:55 AEST
20567833 - Intermittent Voice Quality issues for calls in NSW: Based on customer feedback and successful ongoing testing this incident is now resolved. Vocus apologises for the inconvenience caused to our affected customers.

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