Incident Summary

21105018 - Voice Service Outage

Service:
Voice
Category:
Incident
Status:
Resolved
ETR:
 

Description

Please be advised that Vocus are receiving reports of some Voice services being currently unavailable. Vocus engineers are working to establish the cause of the failure and to restore Voice services as soon as possible. Further updates will be provided within the hour.

Please note calls into the Vocus support team may also be impacted at this time. Please email support@vocus.com.au

Status Updates

15/06/2020 09:27 AWST
Please be advised that Vocus are receiving reports of some IPTel services being currently unavailable. Vocus engineers are working to establish the cause of the failure and to restore Voice services as soon as possible. Further updates will be provided within the hour.

Please note calls into the Vocus support team may also be impacted at this time. Please email support@vocus.com.au

15/06/2020 10:01 AWST
Vocus' engineering team are continuing their investigation into the Voice issues and are working restore services as soon as possible.

No ETR is currently available.

Further updates will be provided within the hour.

15/06/2020 10:36 AWST
The Vocus' engineering team are continuing the investigation into the Voice issues and are working to restore services as soon as possible. No ETR is currently available. Further updates will be provided within the hour.

15/06/2020 11:17 AWST
Vocus engineering are continuing their investigation into intermittent inbound\outbound call failures across IPTel, Accella, Engin, Gendband, and Mera services. Please be advised this is also impacting call diversions. No ETR at this time, further updates will be provided within the hour.

15/06/2020 12:00 AWST
Please be advised that issues with call failures have now been resolved.

If you are still experiencing issues please contact your Vocus support team for further assistance.

Subscribe for Updates

Enter your mobile number and email address to receive updates regarding this incident.

Back to Service Status